Within the automotive world, a historical past of reliability issues and low buyer satisfaction scores normally go hand in hand. In any case, the extra issues an proprietor has with a automotive, the much less they have a tendency to love mentioned automotive. However that hasn’t been the case with Tesla homeowners, or a minimum of those that reply to surveys despatched out by Shopper Stories.
Based on the journal’s annual car reliability survey, homeowners of greater than 500 Tesla Mannequin 3s have reported “a comparatively excessive variety of reliability complaints.” Essentially the most regularly reported bother spots embrace points with physique hardware, paint and trim, and complications with the car’s in-car infotainment and electronics bundle that may “trigger music to play, quantity to extend to most, and [maps that] rescale and pan … within the navigation system.”
Shopper Stories purchased a Tesla Mannequin three of its personal for testing functions, and their automotive suffered a mysteriously damaged rear window after some significantly chilly climate. Different homeowners reported related issues with the automotive’s glass. These points are widespread sufficient that the journal has rescinded its Really useful score for the Mannequin three.
This is not the primary time CR has pulled the Mannequin three’s Really useful tag. In Could 2018, the journal cited inconsistent braking efficiency as the primary offender behind the demotion, main Tesla to difficulty an over-the-air replace to repair the issue. CR retested an up to date Mannequin three and noticed stopping distances drop from 152 toes to 130 toes, which was adequate to reapply a Really useful score.
It is not clear if the infotainment points skilled by some homeowners could be rectified with an over-the-air replace. Damaged rear home windows, although, will surely necessitate hands-on service.
Tesla is outwardly conscious of proprietor complaints like these reported to CR. “The overwhelming majority of those points have already been corrected by design and manufacturing enhancements, and we’re already seeing a major enchancment in our subject knowledge,” the automaker mentioned in an announcement. “We take suggestions from our prospects very critically and rapidly implement enhancements any time we hear about points.”
Curiously, regardless of such reliability woes, Tesla drivers give the model prime marks in CR’s annual proprietor satisfaction survey. Says Jake Fisher, senior director of auto testing at Shopper Stories, “When a car has an enthusiastic following, like with Tesla, homeowners might overlook some points.”
On the optimistic aspect, CR says its readers have “reported few issues with Tesla’s distinctive electrical powertrains.” Nonetheless, simply how lengthy Tesla homeowners are keen to miss irritating reliability points stays to be seen. Should you’re at present out there for a brand new automotive and are contemplating a Tesla, we might counsel you proceed to observe real-world stories carefully.